At homevaultly, we provide custom digital family management solutions, including tailored meal planners, household task schedules, cleaning plan frameworks, and family inventory systems. We operate strictly as a digital custom service provider. We do not sell, store, or ship physical tangible goods.
This Service Fulfilment Policy outlines the steps, timelines, and procedures involved in delivering our bespoke digital services to our clients across Europe and the United Kingdom.
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1. Custom Service Process
Our service fulfilment operates on a clear, step-by-step custom consultation and design model:
Step 1: Booking & Deposit Placement
Clients select the desired digital management service on our Website and pay the initial booking deposit displayed on the product page. This deposit reserves your service capacity and initiates our bespoke design workflow.
Step 2: Intake Form Submission
Upon booking confirmation, you will be guided to complete a dedicated custom intake form. This form allows you to specify your household structure, routine preferences, dietary planning requirements, or inventory tracking parameters.
Step 3: Consultation & Customisation Phase
Once we receive your completed intake details, our team begins reviewing your specifications and drafting your tailored digital planning materials.
Step 4: Digital Fulfilment & Delivery
Upon completion of the design phase, your customized digital management assets are delivered directly to the email address provided during booking.
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2. Fulfilment Timelines
Because every asset is custom-designed according to individual specifications, fulfilment time is calculated from the date we receive your fully completed intake form (not the initial deposit payment date).
Standard Delivery Timeframe: Completed digital assets are generally delivered via email within 3 to 5 business days following the submission of your intake form.
Incomplete Information: If additional details or clarifications are required regarding your intake submission, our team will reach out via email. Any delay in receiving required details may extend the estimated delivery timeframe accordingly.
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3. Delivery Method and Fees
Digital Delivery Method: All custom planning deliverables are provided electronically via email in accessible digital formats (e.g., interactive PDF or digital template files).
Delivery Charges: As our services are delivered digitally via electronic transmission, there are no shipping fees, handling charges, or physical delivery costs associated with any order.
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4. Revisions and Modifications
We strive to ensure that your custom digital management assets accurately reflect the preferences provided in your intake submission:
Included Minor Adjustments: If you notice any typographical errors or minor details that do not match your submitted intake form, you may request minor adjustments within 7 days of digital delivery.
Scope Changes: Requests for substantial structural redesigns or new preferences not specified in the original intake form may be subject to additional service fees or require a new booking.
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5. Non-Receipt of Digital Deliverables
If you have completed your intake form and have not received your custom digital files within the estimated timeframe:
1. Please check your junk, spam, or promotional email folders to ensure our message was not automatically filtered.
2. Verify that the email address provided during checkout and intake submission was correct.
3. If you are still unable to locate your delivery email, please contact our support team so we can promptly resend your files.
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6. Contact Us
If you have any questions regarding the fulfilment status of your booking or need assistance with your custom intake form, please contact us at:
* Email: docs@homevaultly.com