Privacy Policy

homevaultly (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data collected from you, or that you provide to us, will be processed through your use of www.homevaultly.com (the “Website”) and our custom digital family management services.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following categories of personal data to deliver our custom digital design and consultation services:

Identity and Contact Data: Includes your name, email address, telephone number, and communication preferences provided during consultation intake or inquiry.
Service Requirements & Customisation Data: Information provided via intake forms or direct consultation regarding your household structure, meal planning preferences, task delegation needs, or cleaning schedules necessary to create your custom digital planners.
Financial & Booking Data: Payment confirmation details related to your initial booking deposit. Please note that payment information is processed directly by our secure third-party payment service providers, and we do not store full payment card credentials on our systems.
Technical & Usage Data: Information collected automatically when visiting our Website, including IP addresses, browser types, time zone settings, operating systems, and page navigation patterns.

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2. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

Performance of a Contract: Processing is necessary to take steps at your request prior to entering into a custom service agreement or to perform our obligations under a service contract (e.g., creating custom digital family planners based on your submitted intake preferences).
Legitimate Interests: Processing is necessary for our legitimate operational interests, such as improving our bespoke services, securing our Website, and communicating effectively with prospective and current clients.
Legal Obligation: Processing is necessary to comply with relevant legal, tax, or regulatory obligations in the United Kingdom and the European Union.

To process your service booking and secure your custom design consultation deposit.
To review intake submission forms and develop bespoke digital family management materials.
To communicate with you regarding service updates, draft reviews, and consultation schedules.
To respond to your inquiries and offer customer support.
To maintain, monitor, and secure the operation of our Website.

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4. Third-Party Service Providers and Data Sharing

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with trusted third-party service providers solely to facilitate our business operations, including:

Hosting and Infrastructure Providers: Entities that supply web hosting, database storage, and secure website infrastructure.
Payment Processors: Independent payment service providers who securely handle payment authentication and deposit transactions.
Communication Tools: Secure platforms used for transmission of intake forms and customer service correspondence.

Right of Access: You have the right to request copies of the personal data we hold about you.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under specific circumstances.
Right to Data Portability: You have the right to request the transfer of your data to another organisation or directly to you in a structured, machine-readable format.
Right to Object: You have the right to object to our processing of your personal data where we rely on legitimate interests.

Email: docs@homevaultly.com