Welcome to our FAQ section. Here you will find answers to common questions regarding homevaultly‘s custom digital family management services, booking deposit process, and digital asset delivery.
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1. What services does homevaultly offer?
homevaultly provides bespoke digital family management solutions tailored to the specific operational needs of your household. Our custom services include:
Personalised family meal planners and dietary management tools
Tailored household task delegation frameworks
Customised cleaning plans and maintenance schedules
Structured digital household inventory templates
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2. Is homevaultly a physical store? Do you ship physical items?
No. homevaultly operates strictly as a digital custom service provider. We do not manufacture, sell, store, or ship physical tangible goods. All custom planners, schedules, and management frameworks are created and delivered as non-physical digital files directly to your email address.
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3. How does the custom booking and intake process work?
Our custom service process follows four straightforward steps:
1. Select Service & Pay Deposit: Choose the desired custom management service on our website and place your booking deposit to reserve design capacity.
2. Complete Intake Form: Upon booking confirmation, you will be directed to an intake form to outline your specific household preferences and requirements.
3. Bespoke Design & Consultation: Our team reviews your intake details and crafts your tailored digital planners.
4. Digital Delivery: Your completed custom digital files are delivered to your email address.
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4. What does the price on the product page cover?
The price displayed on our service pages represents the initial booking deposit required to secure custom design capacity and initiate the personalized intake and consultation workflow.
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5. How long does it take to receive my custom digital files?
Custom digital materials are generally completed and delivered via email within 3 to 5 business days after we receive your fully completed intake form. Please note that fulfilment timelines begin from the date of complete intake submission rather than the initial deposit date.
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6. How will my completed custom planners be delivered?
Your customized digital files will be delivered electronically as interactive or printable digital documents (such as PDFs) to the email address provided during checkout and intake submission. There are no shipping or handling fees.
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7. What if I need minor adjustments to my delivered planners?
If your delivered custom digital assets contain minor details or errors that do not align with the information provided in your submitted intake form, you may request minor adjustments within 7 days of digital delivery at no additional charge.
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8. What is your refund policy for booking deposits?
Because our services consist of bespoke digital design tailored to individual specifications:
Before Customisation Begins: You may cancel your booking within 14 days of deposit payment and receive a full refund, provided your intake form has not been submitted and design work has not commenced.
After Customisation Begins: Once your intake form has been submitted and design or consultation work has commenced, booking deposits are non-refundable as costs and labor have been incurred. Delivered digital files are non-refundable.
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9. How can I contact customer support?
If you have any further questions regarding our custom services, intake process, or booking deposits, please feel free to reach out to our team at:
* Email: docs@homevaultly.com